Refund & Return Policy

  

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at concretekreation@gmail.com. Please note that returns will need to be sent to the following address: P-43, Sangam Colony, Road no.14 Sikar road, VKI Area, Jaipur



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  1. Wholesale Orders:

    • Returns are not accepted for wholesale orders once dispatched.

  2. Retail Orders - Shipping and GST:

    • Shipping charges and GST (Goods and Services Tax) will not be refunded for retail orders once dispatched.

  3. Damaged or Defective Items:

    • In case of damaged or defective items, please contact us within 7 days of receiving the order.
    • We may request photos or other documentation to process your request promptly.

  4. Incorrect Items:

    • If you receive an incorrect item, kindly notify us within 7 days of delivery.
    • We will arrange for the correct item to be sent or provide a suitable solution.

  5. Return Eligibility:

    • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

  6. Return Process:

    • Contact our customer service team at concretekreation@gmail.com to initiate a return.
    • Please provide your order number and details of the issue.

  7. Approval and Instructions:

    • Once your return is approved, you will receive instructions on how to proceed.

  8. Return Shipping:

    • Return shipping costs are the responsibility of the customer for most cases.

  9. Refunds:

    • Refunds will be processed after the returned item is received and inspected.
    • Depending on the payment method, it may take 3-5 days for the refund to be reflected.

  10. Non-Returnable Items:

    • Certain items, such as perishable goods or personalized items, clearance sale items, separate gifting items, may not be eligible for returns.

  11. Exchanges:

    • We do not offer direct exchanges. If you need a different item, follow the return process and place a new order.

    Please ensure you review and understand our return policy before making a purchase. If you have any questions or concerns, feel free to reach out to our customer service team. Your satisfaction is important to us.

    You can always contact us for any return question at concretekreation@gmail.com.